At Humans of Australia, we aim to deliver high-quality products that you’ll love. However, we understand that issues may arise. Please review our Refund and Return Policy carefully before making a purchase.

1. Eligibility for Refund or Return

We only accept refund or return requests under the following conditions:

• The product has a production defect (e.g., printing errors, material damage, or manufacturing faults).
• No returns or refunds will be accepted for reasons such as a change of mind or ordering the wrong size or color.
• To be eligible for a return or refund, you must notify us within 7 days of receiving your order.

2. How to Request a Return or Refund

If you believe your product has a defect, follow these steps:

1. Contact us at humansofaustraliaa@gmail.com with your order number and a detailed description of the issue.
2. Attach clear photographs of the defect.
3. Once we confirm the defect, we will provide instructions for the return process.

3. Delivery Costs

• If your return or refund request is approved, you will need to bear the cost of returning the product to us.
• We recommend using a trackable shipping method for your return. Humans of Australia will not be responsible for lost or damaged returns during transit.

4. Refund Process

Once the returned product is received and inspected, we will:

• Notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and the amount will be credited to your original payment method within 7-10 business days.

5. Exclusions

• Products that show signs of misuse, intentional damage, or normal wear and tear are not eligible for return or refund.
• Refund or return requests made after 7 days from the date of delivery will not be considered.

6. Exchange Policy

We do not offer exchanges for merchandise. If you wish to receive a replacement for a defective product, you must follow the return process outlined above.

7. Non-Returnable Items

Certain items are non-returnable under all circumstances, including:

• Sale or promotional items.
• Customized or personalised products.

8. Damaged or Lost Packages

• If your package arrives visibly damaged, please contact us immediately at humansofaustraliaa@gmail.com
• Humans of Australia is not responsible for packages lost or damaged during return shipping.

9. Contact Information

If you have any questions or need further assistance, reach out to our customer service team at:
Email: humansofaustraliaa@gmail.com